Terms of service

On accepting this offer, the customer enters into a contract with Celer Pawlowsky SL (CPSL) which shall be governed by the following terms:

1. SCOPE OF THESE TERMS
These terms of service apply to all agreements or contracts signed by and between CPSL and its customers in the field of providing its professional work.

Any other term applied to such contracts shall require express acceptance in writing from CPSL.

2. SERVICES
Translation
Revision
Localisation
Engineering (compilation, testing, etc.)
Layout
Printing

Project management

Consultancy
Training on CAT tools
Resource management

Creation of memories
Creation of glossaries
Creation of style guides

Technical drafting

Interpretation services (please request specific service terms)
Events organisation (please request specific service terms)

3. QUOTATIONS
Acceptance of the quotation by the customer must be confirmed in writing under all circumstances.

Verbal quotations or estimates for guideline purposes are not binding and are subject to a written confirmation being issued once the originals have been received and the relevant firm quotation has been drawn up.

Written quotations remain valid for 15 days.

4. CONFIDENTIALITY
All projects are controlled under strict confidentiality rules. At the customer's request, specific confidentiality agreements may be executed.

5. PRICES
All amounts indicated in the quotation correspond to the services set forth therein. Any subsequent modification to these services will lead to a review of the initial quotation and the preparation of a new one if so required.

All ancillary expenses that are demonstrably connected with the performance of the work, as well as courier expenses, shall be for the account of the customer.

All prices are to be taken as not including VAT where that tax is applicable.

6. THE INTENDED PURPOSE OF THE TRANSLATION
The customer must clearly and expressly state the purpose for which they intend each translation. If this is not stated, the translation will be assumed to be solely for the information of the customer.

The customer must state whether the translation is intended to be a definitive document for:
• bids and tenders
• contracts
• patents and other legal purposes
• printing or publishing
• electronic publishing
• etc.

If the translation assigned is subsequently used for a purpose other than the one stated by the customer when accepting the quotation, confirmation must be sought from CPSL that the translation is suitable for its new purpose, otherwise no claims or liability whatsoever shall be accepted. CPSL reserves the right to rework and adapt the translation submitted previously, if necessary, and to make the appropriate charge for this.

7. DELIVERY OF THE WORK
The translated documentation shall be delivered in accordance with the terms agreed in the quotation.

CPSL does not accept any liability for any delay in delivery arising as a result of overloads on the lines or servers, problems with the post office system or any other causes over which CPSL has no direct control.

8. CANCELLATIONS
Should the customer wish for any reason to cancel an assignment after confirming it, the customer will be charged for the amount of work already done, at the rates applying to that work.

In the case of interpretation and events organisation services, please check the specific terms for these services.

9. ISO 9001:2000 QUALITY SYSTEM
In compliance with the procedures set forth for our quality system, if the final quality of the product delivered is not as agreed, CPSL has a ”Customer claims” management system. In order to initiate an action of this kind, the customer must first contact the project manager assigned within a maximum deadline of 30 calendar days from the date of project delivery by CPSL. Once this period had elapsed, CPSL shall be given to understand that the product has been accepted.

If the claim cannot be resolved through mutual agreement, and if the customer decides unilaterally not to make payment of the services rendered, this party will not be able to use the product delivered by CPSL. If the customer does make use of it, CPSL hereby reserves the right to initiate a legal claim in accordance with the provisions laid down in law.

10. PAYMENTS
All payments are net and are to be paid in accordance with the provisions set forth in the quotation or in the corresponding framework contract, plus applicable taxes.

Without prejudice to other rights, CPSL may apply the interest rate in force to all invoices not paid by their due and payable date.

The CUSTOMER is always liable to CPSL for payment of the price, even in the event that the assignment was performed on behalf of a third party.

The transfer costs that may stem for payment of the invoices or extraordinary costs generated through return/non-payment of these shall be fully payable by the customer.

11. LIABILITY
In the event of error or omission in the completed assignment, CPSL shall be entitled to choose between doing the work again or refunding the customer for the fees paid for that assignment, providing that such fees were paid in accordance with our terms.

In the case of translations to be used for subsequent publication/printing, no claim or liability of whatsoever kind shall be accepted if the purpose of the translation was not specified at the time of the order and if the final version of the originals is not forwarded to CPSL for revision.

Under no circumstances shall CPSL be liable for any errors that may occur on printing projects that have not been directly assigned by the customer.

12. LEGAL GUARANTEE
The customer hereby guarantees that the translation requested does not infringe copyright or other rights stemming from intellectual and industrial property and that CPSL shall not be held liable for any claim from third parties.

13. APPLICABLE LEGISLATION
All relations between the customer and CPSL shall be governed by Spanish legislation. Any dispute arising shall be submitted to the courts of Barcelona.