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Services > Consultancy > Technical Writing

Technical writing is the skill of designing, authoring, creating and publishing documents that deliver clear and concise technical information to your market.

Our technical writing services are based on three key premises:

• Clear and concise content – Well-written technical documents reduce human error, provide a user-friendly introduction to a new system or program, and remove the need for costly training and support sessions. Conversely, poorly written documents will frustrate and alienate your audience. By investing in professional technical writing services in the short term, you can maximize the success of your products in the long term.
  
  To achieve this, we make extensive use of the best and newest technologies and processes in the industry, such as automated terminology checking and suggestion, best practices style guides, controlled language and assisted technical writing.
  
  

• New Markets – Whether local or global, your content must speak effectively to your target audience. With almost five decades of experience in managing multilingual documentation, we know how important it is to write technical content with localization in mind. It ensures that your content can reach a global audience more easily, while also reducing localization costs.
  
  Our strength resides in the creation of templates which anticipate localization issues and allow the localizing of your content to any required language, including complex documentation.
  
  

• A wide world of media – In today’s technology-driven world, content is no longer delivered purely through traditional channels such as print media. Rather, it is spread over a variety of formats, such as the Internet (static or dynamic layouts, wikis, blogs...), online help or PDF. The same content can be published in several formats, reaching a wider audience in new ways and allowing a better user experience and interactivity.
  
  We effectively achieve this by using ECM (Enterprise Content Management) technology, formerly known as DMS and CMS (Document Management System and Content Management System), and the tools and processes applied in our projects follow the latest standards in the market. Unicode-enabled editors and outputs, single sourcing technology, native support for DITA (Darwin Information Typing Architecture), structured and unstructured documentation processing, flow-based documentation, Web 2.0, XML, XSL and XSL-FO hold no secrets for our team of engineers and technical writers.
  
  

An experienced technical writing team

CPSL can boast a technical writing team of experienced professionals who are responsible for content creation, proofreading and quality checking of your document content.

Our services include:

• Project planning - Gathering information and identifying project requirements and milestones.

• Writing services - Interviewing key personnel for source material and background information and then authoring user-friendly, technically accurate documents.

• Graphics creation services – Creating illustrations and graphics to visually reinforce the content of your documentation.

• Editing services - Reviewing and editing your existing documentation to achieve higher quality and greater consistency.

• Publication services - Publishing your content in a range of formats according to your requirements.

• Metadata cataloguing, advanced indexing and data mining – Text parsing and keyword extraction, filtering and management.

• Conversion and legacy data import – The refactoring of existing documentation from and to different formats and statuses. Data leveraging and ROI analysis.
  
  

To find out more about how CPSL can enable you to communicate more clearly with your global audiences through technical writing, contact your CPSL account manager.

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