Travailler chez CPSL

Rejoignez-nous et ensemble, construisons une équipe gagnante

Rejoignez CPSL et développez votre carrière dans une entreprise leader du secteur

Vous aimez les langues ? Si vous souhaitez intégrer un environnement de travail dynamique et énergique au sein d’une équipe professionnelle et enthousiaste face à chaque nouveau défi, c’est le moment !

CPSL vit comme siennes les expériences de chacun de ses clients. Vous pouvez y prendre part et contribuer à leur réussite… Si vous aimez travailler en équipe et que le défi permanent de l’excellence ne vous fait pas peur, votre profil peut cadrer avec ce que nous recherchons. Nous parlons beaucoup de langues mais nous possédons un langage commun : notre envie d’établir une communication globale de qualité et d’assurer la satisfaction de nos clients. Si vous souhaitez faire partie d’une famille internationale, engagée depuis 60 ans vis-à-vis de ses clients, n’hésitez pas à nous contacter.

Nous vous attendons !

Business Development Manager (Germany)

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Do you have a passion for languages? Are you a natural interacting with customers and offering a first-class experience?

If you want to be part of a dynamic, energetic working environment and a team that tackles each new challenge with enthusiasm, then this is your chance.

IF YOU HAVE/ARE:

  • Experience in sales and new business prospecting.
  • Excellent communication skills (oral and written) in Spanish and English.
  • Good negotiation and closing skills.
  • Organizational skills.
  • Ability to work both independently and as a team.
  • Accustomed to working by objectives and reporting.
  • Availability to travel.
  • Smart appearance.
  • Flexible working hours.
  • Resilient to adversity.

LANGUAGES:

  • English.
  • German.
  • Spanish.
  • Other languages will be an advantage.

COMPUTER SKILLS:

  • Windows, Office, Sharepoint.
  • CRM software.
  • MS Teams and other online meeting platforms.

ROLES AND RESPONSIBILITIES:

Generation of new business from identification of leads and business opportunities (within your region) to close within the established target customer parameters and following the company sales strategy for regions and services, using consultative selling. Tasks to include:

  • Identification and qualification of leads within target customer profile
  • Conduct research on leads and customers to gain insights and business intelligence
  • Mapping out accounts to ensure we build a relationship with all relevant contacts
  • Conduct discovery meetings
  • Identification/Generation of business opportunities with the qualified leads
  • Periodic contact with customers won to retain them and grow the account
  • Preparation and presentation of proposals and quotes
  • Report to Sales Management any quotes considered particularly important due to the type of project, customer, or the amount (> 10,000€)
  • Follow up of proposals and quotes
  • After a period of time, at the BDMs discretion, the quotes will be prepared by the assigned PM. But for large and/or complex projects: responsible for the communication with the customer to understand requests, establish scope, qualify the opportunity, and obtain the necessary information for the preparation of proposals/ quotes.
  • Point of contact between the customer and other departments of CPSL, together with PM
  • Promote good internal communication with Production and other internal departments to provide strong team representation and meet client expectationsIn the event of customer complaints, main point of contact with the client. Delivery of conclusions to the client which will have been prepared by Production/DTE/Quality
  • In the event of customer complaints, main point of contact with the client. Delivery of conclusions to the client which will have been prepared by Production/DTE/Quality
  • Collaboration with the Marketing department for content revision/input. Customisation of marketing content for specific clients as required.
  • Provide support on admin tasks such as following up POs and helping the Admin department with follow up payments in exceptional cases.
  • Recording of sales activities and customer information in the CRM.
  • Update customer details in the proprietary ERP.
  • Compliance with sales objectives and KPIs
  • Preparation of reports for Sales Management
  • Attendance to department meetings
  • Hold meetings with the BDM when acquiring any of their accounts
  • Participate in all relevant training provided by the company to be up to date with your rol

DATA PROTECTION AND INFORMATION SECURITY

  • Understand, know and comply with the standards of information security established and legal requirements and, in any case, act according to the instructions received.
  • Comply with the applicable procedures and internal guidelines.
  • Provide suggestions and participate in the continuous improvement of the activities developed.

WHAT DO WE OFFER?

It’s a fantastic opportunity to hone your skills in the translation and localization industry, working in an international environment in a company that’s been in the business for 60 years.

  • Very good work-life balance.
  • A flexible work schedule.
  • Hybrid work.

What are you waiting for? Come and join our amazing family!

Envoyer CV

Key Account Manager, Germany

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Do you have a passion for languages? Do you like to interact with customers?
If you want to be part of a dynamic, energetic working environment and a team that tackles each new challenge with enthusiasm, this is your chance.

 

IF YOU HAVE…

  • Medium/high level qualifications.
  • A very high level of English.
  • Experience in key accounts management or in working in a sales department or in customer care activities.
  • Experience in the language service industry (that will be a plus).
  • Excellent communication skills (oral and written).
  • Good negotiation and closing skills.
  • Availability to travel if needed.

IF YOU ARE…

  • Ambitious and perseverant.
  • Highly customer oriented.
  • An organized person.
  • Able to work both independently and as a team.
  • Used to working by objectives and reporting.
  • Flexible and able to wear multiple hats.

IF YOU LIKE…

  • To be in charge of managing and giving personalized attention to existing accounts.
  • Building loyalty and optimize/increase the volume of business of said accounts.

IF YOU ALSO…

  • Are familiar with Windows and Office applications.
  • Know how to use a CRM software.
  • Have some knowledge of computer-assisted translation tools; software localisation, graphic design applications, as well as transcription engines and subtitling software (all these will be a plus).

THEN YOU ARE THE RIGHT CANDIDATE!!

WHAT DO WE OFFER?

This is a permanent employment contract based in the CPSL Ludwigsburg office, just a few minutes’ walk from the stunning world-famous Ludwigsburg Gardens, 20 minutes from Stuttgart. It’s a fantastic opportunity to hone your skills in the translation and localization industry, working in an international environment in a company that’s been in the business for 60 years.

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Project Manager (Spain)

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PROJECT MANAGER:

Do you have a passion for languages and wish to advance your career in the translation and localization industry? The CPSL family is hiring!
We are looking for a Project Manager to work and develop their skills in the Production department, from our office in Spain.
If you have a passion for languages and translation, want to be part of a dynamic team and manage projects as a Pro for our world-class clients, we want you!

WHAT YOU WILL BE DOING

  • Managing prestigious projects with your problem-solving mindset and quick responses from beginning to end, mastering the art of accurate and thorough planning.
  • Establishing solid and trustful relationships with our renowned portfolio of clients thanks to your prompt deliveries, detailed budgeting and excellent negotiation skills.
  • Becoming a stellar team player to support our Production and Vendor Management departments.
  • Taking charge of multilingual projects through the use of cutting-edge technology and the best tools in the industry and helping us to successfully take on big challenges – because you + us = success!

EDUCATION:

  • Bachelor’s degree or its equivalent (Translation and Interpreting preferred).

SPECIFIC KNOWLEDGE:

  • Ability to prioritize and manage multiple tasks.
  • Expertise in CAT tools.
  • Prior experience as a multilingual translator and localization Project Manager, preferably in large international companies (at least 2 years).

LANGUAGES:

  • Spanish.
  • Catalan.
  • English.
  • German will be an advantage.

SKILLS AND REQUIREMENTS:

  • Excellent communication skills (oral and written).
  • Customer oriented.
  • Perseverance.
  • Organizational skills and ability for remote working.
  • Ability to work both independently and as a team.
  • Flexible working hours.

COMPUTER SKILLS:

  • Extensive use of the most relevant CAT Tools existing in the market. Knowledge of Wordbee is an asset.
  • Extensive use of Microsoft Office, Microsoft Outlook, and Internet browsers.
  • Knowledge of software DTP and graphic design localization applications will be considered a plus.
  • Experience in machine translation and speech recognition technologies.

ROLES AND RESPONSIBILITIES:

  • Project management according to the customer’s quality and deadline specifications.
  • Point of contact between CPSL, customers and external collaborators in conjunction with KAM/BDM
  • Analyse customer orders to understand the scope of requests.
  • Contact the customer for any queries regarding the request and agree with sales when to copy the KAM in the communications.
  • Prepare quotes in collaboration with other departments when required.
  • If it is out of the ordinary or large, coordinate with KAM before and during the preparation of the quote.
  • Contact the KAM when we quote exceeds 2000€/$ or it is deemed to be « special » before sending it to the client and whenever possible, before preparing the quote
  • Plan and schedule projects; provide assessment and quotes; allocate resources according to budget, define schedule and quality parameters. Track project progress to ensure that quality, deliveries and cost stay on plan.
  • Perform quality checks at various stages of the process to ensure quality and accuracy.
  • Manage day-to-day relationship with client on project matters; provide regular status reports and where it necessary to proactively offer solutions in coordination with the KAM to ensure customer satisfaction. Facilitate effective communication within the project team (translators, engineers, etc.).
  • Ensuring projects are carried out and delivered within the agreed deadlines, to the necessary standard of quality and with the target profit margin.
  • Act as the first point of contact between the customer and CPSL for any matters related to confirmed projects.
  • Register all the data of quotes and projects in our management programme.
  • In the event of a customer complaint related to the project, follow the established Quality Management procedure.
  • Promote good internal communication with Sales and other internal departments to provide strong team representation and meet client expectations.
  • Ensure good customer experience throughout the projects.
  • Attend meetings with clients together with sales and other departments when necessary.
  • Ensure completion of all administrative processes (invoicing, open/close jobs, etc.).
  • Participate in all relevant training provided by the company to be up to date with your role.

DATA PROTECTION AND INFORMATION SECURITY

  • Understand, know and comply with the standards of information security established and legal requirements and, in any case, act according to the instructions received.
  • Comply with the applicable procedures and internal guidelines.
  • Provide suggestions and participate in the continuous improvement of the activities developed.

WHAT DO WE OFFER?

It’s a fantastic opportunity to hone your skills in the translation and localization industry, working in an international environment in a company that’s been in the business for 60 years.

  • Very good work-life balance.
  • A flexible work schedule.
  • Hybrid work.

WHY WE ARE LOOKING FOR YOU

With 60 years of history, CPSL has offices in Spain, Germany and the US. Our clients range from the EU to Fortune 500 companies from the most diverse sectors, but what doesn’t change is our commitment to helping them all to communicate with the rest of the world in a solid, efficient way and to providing the highest level of quality. With services ranging from translation and localization to multilingual SEO, voiceover, post-editing, transcription and interpreting, we are also committed to social responsibility and a sustainable world through our support to Translators without Borders. What are you waiting for? Come and join our amazing family!

Don’t wait another minute! You can submit your CV directly on our website.

Envoyer CV
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